During your stay with us, your well-being is our primary concern and we will do everything we can to help make you feel as comfortable and relaxed as possible.
We believe that excellent care is more than just good medicine and we wish your stay with us to be as safe, pleasant and as comfortable as possible. If you need anything, please do not hesitate to ask a member of staff. Below is some information we hope you will find useful.
Please arrive at the hospital at the time specified by your Consultant’s Secretary or Hospital Admission Staff. If you are for any reason unable to arrive at this time, please contact the Admissions Office at 021 601 3435 (Cork) or 01 885 8468 (Dublin), as soon as possible. Please note, your admission time is not your procedure time.
When you arrive at the hospital, please check-in at the main reception, where we will direct you to the admissions office.
You will be asked to complete any necessary documentation and insurance forms, as relevant.
Once the administration is completed, you will be taken to your designated room or ward, where the staff will settle you in and take you through information regarding your condition and planned treatment and care.
In our Dublin hospital, you can tune into Channel 26 on your TV where you will find a short information video about your room and your stay.
We actively encourage both you and your family to participate in any decisions to be made about your care. Throughout your stay the team involved in your care will keep you informed of your treatment and progress. If you have any questions, are worried about anything or have any concerns, please let us know so that we can help to put your mind at rest.
If there is a family member you would like to be present for any consultations or to represent you, please let us know.
For longer stay patients, family and friends are often anxious to keep up to date with your progress, particularly if they cannot get to in to see you. We find it works well if you nominate one person for us to keep in touch with and they in turn can advise family and friends.
On arrival you will be issued with an ID bracelet.
- Before you put it on, please check the information on your ID bracelet to make sure your name and date of birth are correct.
- Please wear your ID bracelet throughout your stay, do not remove it.
- If your ID bracelet comes off, please inform your nurse who will issue you with a new one.
During your stay you will notice that we regularly check your identity. Even though we know you, we may ask you to give your name, date of birth or other details. From time-to-time there are patients with the same or similar names in the hospital; this is an important "time out" procedure to ensure we always have the correct patient and is part of international best-practice standards.
- All rooms have a TV for your entertainment.
- All bedrooms are en-suite. Toilets in patients’ rooms are for patient use only. This is an infection control measure. Visitors’ toilets are provided on each ward.
- Beside your bed you will find a nurse call button to use if you need help or assistance. If you feel weak and need to get out of the bed, please call for help before doing so.
Please inform the nurse on your ward, if at any stage you decide to leave the ward area or the hospital.
To ensure your safety:
- Always wear shoes or slippers (non_SLIP) when out of bed.
- Hot water bottles or electric blankets are not permitted in the hospital.
- In the event of a fire, stay calm. Fire exits are clearly marked. Do not use the elevators. Staff will advise you of the evacuation procedure.
If during your stay you notice any faults or repairs requiring attention in your room, please let us know so that we can address it as quickly as possible.
Please also see Your Rights and Safety
During your stay with us, a dedicated member of the catering team will visit your room to take your food order. Due to the nature of your treatment or other factors, we understand that you might not always feel like having your meal at the usual time. If this is the case, please let a member of staff know, and they will do their best to accommodate you at a preferable time.
If you have particular dietary preferences or needs, please let us know on or before your admission. Meals are served daily at approximately the following times:
Mid-morning tea / coffee on request
Afternoon tea / coffee on request
Evening meal 5.00pm
Mid-morning tea / coffee 10.30am
Evening meal 4.30-5.00pm
Supper, tea or coffee 7.00pm
In both our Dublin and Cork hospitals, the restaurants are located on the ground floor and they are open to all patients, staff and visitors.
The restaurant is available for breakfast, lunch and dinner service, and often hosts theme days where patients and visitors can enjoy meals inspired by diverse cuisines from around the world.
The restaurant serves full meals, snacks, and hot and cold beverages.
- Dublin: 07:45am – 6:30pm
- Cork: 08:00am – 6:00pm
Mater Private Network operates a No Smoking policy across all our premises.
In line with the No Smoking Legislation (29th March 2004) there is a No Smoking Policy in place on the hospital premises. We ask that patients and visitors observe and respect this Policy.
We ask that you do not smoke outside the main entrance or under windows, to prevent smoke entering the building.
WiFi: free public WiFi is available at the hospitals.
Physiotherapy: services are available in both hospitals. Mater Private Cork also has a physiotherapy advice channel to help prevent post-operative falls. This can be found on Channel 30.
Hairdressing Services: available on request by prior arrangement (Cork only).
Religion & Oratory: please let us know if you would like a member of your faith or church to visit during your stay to support your religious needs and spiritual well-being.
- Mater Private Dublin has an Oratory on the ground floor. In addition, on Channel 42 on the hospital televisions, the Celebration of 10.30am Public Mass is also available, Monday to Friday and Sunday, including the availability of a Spiritual Communion at the Conclusion of Mass.
Unfortunately, we don't have a shop on our premises; if you need personal items, such as toiletries, they can be bought in shops around the hospital area.