MyMaterPrivate

Stay Connected with MyMaterPrivate

Get instant, 24/7 access to your key health information on the go. The MyMaterPrivate app offers you a secure, personalised and convenient way to navigate your healthcare journey through your mobile device, whether you’re at work, on the road or at home.


You can manage and receive information about your health:

Request a new appointment
View details of your past & upcoming appointments
View, manage and pay your bills securely online
Access trusted information about consultants and services

Get Started. Download MyMaterPrivate app

MyMaterPrivate is a free service, available exclusively to our patients. Healthcare information at your fingertips.

The MyMaterPrivate mobile app is available free of charge to all Apple® and Android™ smartphone and device users who are patients at Mater Private Network.

To access the MyMaterPrivate app for the first time, you just need your Medical Record Number (MRN).  This is available on all correspondence from Mater Private Network (for example, your clinic appointments, bills etc). 

Frequently Asked Questions

General
The MyMaterPrivate patient app enables our patients to manage their hospital appointments, invoices, and health records all in one place. 
No, the app is free to download and use.
Administration
You will need a valid email address and your Mater Private Medical Record Number (MRN).
Your Medical Record Number (MRN) is the reference number noted on communications you receive from Mater Private Network, such as appointment letters and invoices. You can also email patientapp@materprivate.ie with your Name, Date of Birth and the first line of your address and we will provide you with your MRN.
If you notice that your medical records are incorrect or need to be updated please email patientapp@materprivate.ie
You can update your address on the app. All other personal details can be updated by calling us on 1800 123 456 or in person when you come in for your appointment.
Yes, you can. The ‘Forgot password’ option is available on the app and you can use it to reset your password.
Yes, you can create an account for your child, however, you will have to use a different email address than the one used for your account. The MyMaterPrivate App can only support one email address for each patient account.
Functionality

Through the MyMaterPrivate app you will be able to:

  • See your upcoming appointments
  • Request appointments
  • View your health history Find consultants and services 
  • Pay your bill
  • Inspect/check your invoice history
Yes. Simply select the ‘Pay Your Bill’ section and click ‘Pay’ beside the outstanding invoices. 

You can book an appointment via the app. However, if you wish to cancel or reschedule an existing appointment please contact us on 1800 123 456.

To request an appointment, you can either:

  • Visit the ‘Appointments’ section and select ‘Request Appointment’, or 
  • Visit the ‘Consultants & Services’ section and request an appointment with a specific consultant or for a specific service by selecting ‘Request Appointment’ on the specific consultant’s profile page or the specific service page. 
Yes, you can received push notifications. You will need to enable them on the settings on your phone.
You will be able to access all information about your appointments, along with your paid and outstanding invoices.
Your results will be sent directly to your GP. They will not be available on the app.
Currently, no test or scan results are displayed on the app. 
Yes, you can update insurance information on the app in your profile section.
 No, information on the app can’t be printed.
Currently the app doesn’t offer the option to communicate directly with your consultants. However, you can find your consultant’s contact details on their profile page. 
Technical
You can use the app on any smartphone that runs the previous and latest versions of IOS or Android operating systems.
To download the iOS mobile app, please visit the App Store on your mobile.
To download the Android mobile app, please visit the Google Play Store on your mobile.
If you are experiencing technical difficulties related to the app please contact us at patientapp@materprivate.ie
If your activation code isn’t working please email us patientapp@materprivate.ie
Privacy & Security
No, the app will not store your credit or debit card information.
Yes, you can use whatever standard phone security is available on your mobile device (i.e. fingerprint, facial recognition, PIN code) .
Only people who possess your password and access information can access your medical records and other information on the app. Please keep your login information secure and private. 
Yes, we would like to assure all our patients that the app is completely secure and that the data on the app is encrypted.
Information in the app will be stored on the app as long as you are using it. If you delete the app, the data on the app will also be deleted. However, your medical records will be stored in our internal hospital records system as per our privacy policy. For further details about our Privacy policy, please visit our website.

If you can’t find the answer to your question in the list above, please email us at patientapp@materprivate.ie