About Joint Commission International (JCI)
Conducted every three years JCI identifies, measures, and shares best practices in quality and patient safety with the world. JCI's on-site evaluation of Mater Private Network’s Dublin and Cork hospitals is conducted by a team of international healthcare experts, who measure over 1300 specific standards, focusing on the areas that most directly impact patient care. These include both clinical care and organizational management standards, such as access to care, assessment of patients, infection control, patient and family rights, and education. Standards also address facility management and safety, staff qualifications, quality improvement and patient safety, organisational governance and leadership, and management of information and communications.
Mater Private Network Dublin was successfully re-accredited by Joint Commission International (JCI) for the 7th time in September 2020.
In 2021, Mater Private Network Cork became the first hospital in Ireland to be awarded the new, inaugural 7th Edition Gold Standard from the Joint Commission International, marking the 3rd consecutive accreditation of the site.
For further information about JCI Accreditation, visit www.jointcommissioninternational.org
The RepTrak® 2022 study, the largest study of reputation in Ireland, is based on the perceptions of over 6,500 members of the public. The study measures the level of trust, respect, admiration and esteem the public has for 100 organisations in Ireland, along with close to 100 other reputation and brand indicators.
Irish consumers awarded Mater Private Network an overall score of 78.1 out of 100, representing an ‘excellent’ reputation result and identifying it as one of the most trusted and respected organisations by the Irish public in the 2022 Annual Reptrak survey. Respondents particularly referenced Mater Private’s quality of service and care to patients, community relations, and ethical standards.
For further information about RepTrak®, visit www.reptrak.com
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first international, standardized, publicly reported survey of patients' perspectives of hospital care.
The survey is designed to produce data about patients' perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers.
The monthly HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks after discharge from Mater Private Dublin. Participants are asked 29 questions about their recent hospital stay covering critical aspects of patients' hospital experiences (communication with nurses and doctors, the responsiveness of hospital staff, the cleanliness and quietness of the hospital environment, communication about medicines, discharge information, overall rating of hospital, and would they recommend the hospital).
For further information about, visit www.hcahpsonline.org
About Net Patient Score (NPS)
Mater Private Network launched an internal programme known as Net Patient Score in March 2021. Its purpose is to measure the patient experience and to provide actionable insights on the patient journey across the entire Mater Private Network. These insights are used to help inform our delivery of an improved patient experience.
In order to ensure that the process is completely independent, Mater Private provides contact details for a number of recent patients who have agreed to participate in this anonymous programme, to an independent market research firm, Red C, who carry out a detailed survey on the patients’ experiences.
The results are then aggregated into a score, and trends in this score are monitored over time to ensure that quality is maintained. Any actionable insights are compiled for the Quality Department which then takes action to improve any areas that do not meet the standards that are expected from our Network.