Dublin COVID-19 Updates
At Mater Private Network our priority at all times is to protect the health, safety and well-being of our patients and staff.
All patients must complete a pre-screening process before arriving for any appointment. Digital pre-screening has significantly improved the screening process, reducing touchpoints for both patients and staff, and time spent in the hospital or facility for patients.
Prior to arriving, patients will receive a link to the screening questionnaire by text to complete. For those who don't have access to a smartphone, tablet, or computer, this can be done over the phone by calling the number provided in the text message.
Once the questionnaire is complete, you will only be contacted if there is a concern. On arrival to the department where your appointment is at, you will be asked to show us the message you received on completion of the questionnaire, please remember to bring it with you.
Please note that this information applies to Mater Private Dublin, our Day Hospitals in Cherrywood and Northern Cross, and to our Outreach Clinics in Drogheda, Mullingar and Navan.
As soon as you arrive at Mater Private Dublin, you will be greeted by a staff member at a designated patient entrance in the main hospital to direct you to the location of your appointment.
We ask all patients to wear a face covering at all times after entering the hospital.
If you’re wearing gloves on arrival, you will be asked to remove them and sanitize your hands. Hand sanitizer dispensers are located at the entrance and around the hospital, and we encourage and promote the practice of good hand hygiene.
All patients are asked to arrive on time for their scheduled appointment. Where possible, we ask that patients attend unaccompanied, in order to reduce the number of people inside the hospital. Our staff are available to aid patients who need assistance with mobility.
In special circumstances where support from a family member or friend is required, we ask patients to kindly inform staff by telephone at the time of booking their appointment. Approval will be requested from the Infection Prevention & Control Team for a maximum of one person to accompany the patient during their visit.
Depending on the procedure, patients may be required to have a COVID-19 test in advance. This takes place at our COVID-19 Testing Centre, located at the basement entrance at the rear of the hospital. The following patients need to be tested:
- Patients requiring admission for more than 24 hours.
- Patients who will undergo an aerosol-generating procedure or general anaesthesia (Please inquire about this from your Consultant)
- High-risk patients identified by the Consultant or the Infection Prevention & Control Team and needs urgent surgery/procedure.
The test is done to ensure that all measures are taken to protect the safety of our patients and staff. For patients with private health insurance, the cost for this test is covered in full by their insurance provider.
If the test result shows that COVID-19 has been detected, the patient will be contacted by one of our Infection Prevention & Control nurse specialists and the surgery/procedure will be rescheduled. Otherwise, the appointment will go ahead as planned.
Prior to admission, we would like to encourage patients to cocoon for 14 days, where possible, and ensure that contact with other people outside of their household is minimized.
Following social distancing guidelines, each department’s reception area is safely spaced out with an addition of safety Perspex screens in-between patients who are waiting to be assessed by our clinical staff.
All of our staff are compliant with hand hygiene, cleaning and decontamination practices. They may need to wear Personal Protective Equipment (PPE) during patient appointments to prevent any cross-contamination. All staff are required to wear a mask while inside the hospital premises.
In Mater Private Dublin, we have increased our cleaning regimen to ensure that high-touch surfaces are frequently sanitized.
We are one of the first hospitals in Ireland to utilize a UV-C machine to disinfect patient rooms with multi-drug resistant organisms (MDROs) post-discharge, and pro-active disinfection of the Operating Theatres, Cath Labs and other procedure rooms.
Mater Private Dublin has single, en-suite rooms to accommodate patients and facilitate holistic care as needed.
All departments in Mater Private Network are informed and guided by our in-house Infection Prevention & Control Team, led by Prof. Margaret Hannan, Consultant Microbiologist. We operate in line with the Health Protection Surveillance Centre (HPSC) guidelines and adapt our protocols as it changes.
To ensure that the risk of COVID-19 transmission is reduced among patients, visitors and staff, please be guided by the Mater Private Network Dublin visiting policy which can change without notice depending on the current incidence of COVID-19 in the community:
- The ward Clinical Nurse Manager/s must be informed in advance if visitors are expected.
- All visitors must be screened by the relevant department staff every time they come to visit.
- All visitors must adhere to Mater Private Network infection prevention & control policies at all times.
- Visitors must not interact socially with other visitors or with patients other than the person they have come to visit.
- Visits must generally occur away from mealtimes.
- Visits must only occur in the bed space of the patient they have come to visit.
Frequency of Visiting and Number of Visitors
- If the patient’s length of stay is less than 5 days, to protect patients and staff it is beneficial that social visits are avoided during their hospital stay.
- Critical Circumstances or Compassionate Grounds: 2 visitors are allowed at a time with no limit on duration or frequency of visits.
- Routine visit/ Patient’s Request in the Absence of Critical Circumstances or Compassionate Grounds: If the patient’s length of stay is greater than 5 days, 1 designated person is allowed 3-4 routine visits per week (15-20 minutes duration each time).
- Accompanying Person (Parent/Guardian/Carer) in Children’s Services: One accompanying person should be supported to be with a child during their hospital admission or other hospital attendance. Parents/Guardians/Carers may rotate the role of accompanying person if it's necessary.
We encourage our patients’ family and friends to use virtual platforms to check on them regularly. All patients have a designated phone beside their bed which can be used at any time. Further information about our Visiting Guidelines are available here.
If you have been exposed to a person with COVID-19, please contact us at 1800 123 456 as soon as possible for a risk assessment to be carried out prior to your appointment. This will help us ensure that the necessary measures are taken to safeguard all our patients and staff during these challenging times.
You will find general guidance to help prevent the spread of COVID-19 on patient information leaflets available at any Reception desk throughout the hospital. If you have any queries, please feel free to approach any member of staff, who will be able to give you more information or direct you to the appropriate department where your concern can be addressed.