At Mater Private Network our priority at all times is to protect the health, safety and well-being of our patients and staff. We do this by strict adherence to infection prevention & control evidence-based practices which are in line with national guidelines.
Across all locations we have implemented changes in each department to maintain the continuity of services offered and prevent the spread of COVID-19. All services and departments remain open, and we will continue to provide patients with the highest quality care as always.
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Prior to your hospital visit, you will receive a phone call confirming your appointment and all the relevant information regarding our screening questionnaire. We will send you a link by email or text where you can complete it.
If you don't have access to a smartphone, tablet or computer; you can call a designated number and a staff member will be able to assist you with the screening process.
- What to expect when you arrive
As soon as you arrive at Mater Private Dublin, you will be greeted by a staff member at a designated patient entrance to the main hospital. We ask all patients to wear a face covering at all times after entering the hospital. If you’re wearing gloves on arrival, you will be asked to remove them and sanitize your hands. Hand sanitizer dispensers are located at the entrance and around the hospital, and we encourage and promote the practice of good hand hygiene.
Your temperature will be checked with the use of a high-tech thermal scanner. Should there be no issues, you will be provided with a written confirmation stating that you have passed our screening process – this should be kept with you throughout your time at the hospital. Finally, you will be given directions to the location of your appointment, where you will be asked to confirm you have completed the screening process by showing the written confirmation provided to you.
All patients are asked to arrive on time for their scheduled appointment. Where possible, we ask that patients attend unaccompanied, in order to reduce the number of people inside the hospital. Our staff are available to aid patients who need assistance with mobility. In special circumstances where support from a family member or friend is required, we ask patients to kindly inform staff by telephone at the time of booking their appointment. Approval will be requested from the Infection Prevention & Control Team for a maximum of one person to accompany the patient during their visit.
- Who needs a COVID-19 Test?
Depending on the procedure, patients may be required to have a COVID-19 test in advance. This takes place at our COVID-19 Testing Centre, located at the basement entrance at the rear of the hospital. The following patients need to be tested:
- Patients requiring admission for more than 24 hours.
- Patients who will undergo an aerosol-generating procedure or general anaesthesia (Please inquire about this from your Consultant)
- High-risk patients identified by the Consultant or the Infection Prevention & Control Team and needs urgent surgery/procedure.
The test is done to ensure that all measures are taken to protect the safety of our patients and staff. For patients with private health insurance, the cost for this test is covered in full by their insurance provider.
If the test result shows that COVID-19 has been detected, patients will be contacted by one of our Infection Prevention & Control nurses and their surgery/procedure will be rescheduled. Otherwise, their appointment will go ahead as scheduled.
Prior to admission, we would like to encourage patients to cocoon for 14 days, where possible, and ensure that contact with other people outside of their household is minimized.
- Reception areas
Following social distancing guidelines, our reception area is safely spaced out with an addition of safety Perspex screens in-between patients who are waiting to be assessed by our clinical staff.
All of our staff are compliant with hand hygiene, cleaning and decontamination practices. They may need to wear Personal Protective Equipment (PPE) during patient appointments to prevent any cross-contamination. All staff are required to wear a mask while inside the hospital premises.
- Cleaning & decontamination
In Mater Private Dublin, we have increased our cleaning regimen to ensure that high-touch surfaces are frequently sanitized. We are one of the first hospitals in Ireland to utilize a UV-C machine to disinfect patient rooms with multi-drug resistant organisms (MDROs) post-discharge, and pro-active disinfection of the Operating Theatres, Cath Labs and other procedure rooms.
- Patient placement
Mater Private Dublin has single, en-suite rooms to accommodate patients and facilitate holistic care as needed.
- Infection Prevention & Control
All Mater Private departments are informed and guided by our in-house Infection Prevention & Control Team, led by Prof. Margaret Hannan, Consultant Microbiologist. We operate in line with HPSC guidelines and to date, have not had any hospital-acquired COVID-19 infections amongst our patients or staff.
To ensure that the risk of COVID-19 transmission is reduced, visitors are restricted at present. We will facilitate exceptions for critical and end-of-life patients with the prior approval of our Infection Prevention & Control team.
We encourage our patients’ family and friends to use virtual platforms to check on them regularly. All patients have a designated phone beside their bed which can be used at any time.
If you have been exposed to a person with COVID-19, please contact us at 01 885 8888 as soon as possible for a risk assessment to be carried out prior to your appointment. This will help us ensure that the necessary measures are taken to safeguard all our patients and staff during these challenging times.
You will find general guidance to help prevent the spread of COVID-19 on patient information leaflets available at any Reception desk throughout the hospital. If you have any queries, please feel free to approach any member of staff, who will be able to give you more information or direct you to the appropriate department where your concern can be addressed.