COVID-19 Updates

At Mater Private Network our priority at all times is to protect the health, safety and well-being of our patients and staff.

As soon as patients arrive at Mater Private Network Cork, they will be greeted by a staff member at a designated patient entrance to the main hospital. We ask all patients to wear a face covering at all times after entering the hospital. If patients are wearing gloves on arrival, they will be asked to remove them and sanitize their hands. Hand sanitizer dispensers are located at the entrance and around the hospital, and we encourage and promote the practice of good hand hygiene. 

Patients will be asked screening questions to assess if they have risks for or symptoms of COVID-19 infection. Should there be no issues, this form will be signed on your behalf by a staff member and this form will be saved in their medical records. Patients will be given directions to the location of your appointment, where they will be asked to confirm they have completed the screening process. 

All patients are asked to arrive on time for their scheduled appointment. Where possible, we ask that patients attend unaccompanied, in order to reduce the number of people inside the hospital. Our staff are available to aid patients who need assistance with mobility. In special circumstances where support from a family member or friend is required, we ask patients to kindly inform staff by telephone at the time of booking their appointment. Approval will be requested from the Infection Prevention & Control Team for a maximum of one person to accompany the patient during their visit. 

  • Depending on the procedure, patients may be required to have a COVID-19 test in advance. This takes place at our COVID-19 Testing Centre, located on the ground floor of the hospital. The following patients need to be tested: 

    • Patients requiring admission for more than 24 hours. 
    • Patients who will undergo an aerosol-generating procedure or general anaesthesia (Please inquire about this from your Consultant) 
    • High-risk patients identified by the Consultant or the Infection Prevention & Control Team and needs urgent surgery/procedure.  
    • Additional areas may be tested at the discretion of the Infection Prevention and Control Team in response to community transmission rates of infection. 

    The test is done to ensure that all measures are taken to protect the safety of our patients and staff. For patients with private health insurance, the cost for this test is covered in full by their insurance provider. 

    If the test result shows that COVID-19 has been detected, patients will be contacted by a member of the clinical team and their surgery/procedure will be rescheduled. Otherwise, their appointment will go ahead as scheduled.  

    Prior to admission, we would like to encourage patients to restrict their movements and/or cocoon for 14 days (depending on procedure), where possible, and ensure that contact with other people outside of their household is minimized.  

  • Following social distancing guidelines, our reception area is safely spaced out in-between patients who are waiting to be assessed by our clinical staff. 

  • Our staff are highly compliant with hand hygiene, cleaning and decontamination practices. They may need to wear Personal Protective Equipment (PPE) during patient appointments to prevent any cross-contamination. All staff are required to wear a mask while inside the hospital premises.

  • In Mater Private Network Cork, we follow a rigorous cleaning regime which is regularly audited and have consistently recorded high levels of cleanliness. We have increased our cleaning regimen to ensure that high-touch surfaces are frequently sanitized.  

  • Our hospital in Cork has single, en-suite rooms to accommodate patients and facilitate holistic care as needed.

  • All Mater Private Network Cork departments are informed and guided by our in-house Infection Prevention & Control Team, led by infection specialists. 

    We have devised numerous care pathways and policies to mitigate the risk of COVID-19 transmission in our facility and our guidelines are informed by national infection and prevention policies.  

  • To ensure that the risk of COVID-19 transmission is reduced, visitors are restricted at present. We will facilitate exceptions for critical and end-of-life patients with the prior approval of our Infection Prevention & Control team. 

    We encourage our patients’ family and friends to use virtual platforms to check on them regularly.  

Important notice 

If you have been exposed to a person with COVID-19, please contact us at 021 601 3200 as soon as possible for a risk assessment to be carried out prior to your appointment. This will help us ensure that the necessary measures are taken to safeguard all our patients and staff during these challenging times. 

You will find general guidance to help prevent the spread of COVID-19 on patient information leaflets below. If you have any queries, please feel free to approach any member of staff, who will be able to give you more information or direct you to the appropriate department where your concern can be addressed.