Team Lead (Administration) Heart and Vascular Centre (Full-time, permanent role)

Administration Team on a full-time basis for a permanent opportunity

Published Friday, May 3rd, 2019 at 11:21 am

  • Cork

We are currently recruiting for a Team Leader for the Heart and Vascular Centre Administration Team on a full-time basis for a permanent opportunity.

Duties within the role include:

  • Leading the administration team ensuring the delivery an excellent standard of customer service and support
  • Liaising with all Consultants and staff regarding patient scheduling on a weekly basis
  • Managing and scheduling TMS for the Heart and Vascular Centre Administration team
  • Ensure effective communication with Consultants and all staff
  • Serving as a key point of contact for any Heart and Vascular Centre administration team related issue
  • Supporting team members in dealing with complaint handling
  • Monitoring and ensuring team compliance with hospital policies and procedures
  • Building and managing relationships with all Heart and Vascular administration staff to ensure complementary ways of working
  • Review processes and procedures and drive efficiencies
  • Ensure all telephone calls from public, patients and GP’s are processed in a timely and efficient manner
  • Ensuring accuracy of insurance checks and billing
  • Liaising with Accounts staff regarding patient billing
  • Provide local induction training for new administration staff
  • Other duties which may be delegated from time to time by your Line Manager
Candidate Requirements
  • Third level qualification preferable
  • A minimum of 2 years’ experience in a people management role essential
  • Strong IT skills
Applications or Enquiries can be made in confidence to Evelyn Leonard in the HR Department, or by e-mail to
Closing Date for Receipt of Applications is Friday May 10th 2019
Mater Private, Cork is committed to a policy of equal opportunities.
External candidates may also be considered for this role.