Your Privacy

If you do not wish people to know that you are a patient in the hospital or if you would like to restrict your visitors or phone calls, please inform admissions staff or a staff member on your ward.

Your Bedroom

• All bedrooms are en-suite. Bathroom facilities are shared in semi-private rooms. Toilets in patients’ rooms are for patient use only. Visitors’ toilets are provided on each ward.
• Hairdryers are not supplied in patient rooms but are available on request from the nurses stations.
• Towels are provided in your room.
• Each room is fitted with a lighting control.
• The nurse call handset is attached to the locker beside your bed.
• Televisions and radios are located in all rooms. Headsets are available and in the interest of other patients we ask that these be used.

Telephones

• For your convenience you will have a telephone located beside your bed. To make an outside call dial 9 followed by the number required. All local calls have similar charges to domestic rates and these will be included in your final bill. A public telephone is located in the main reception area and another on Level 2. Both are card operated and cards can be purchased from the shop located across from the main reception.
• The use of mobile phones is not permitted within certain areas of the hospital, as indicated by the notices on display.

Incoming/Outgoing Mail

During your stay all incoming mail will be delivered to your room. All mail received after you leave the hospital will be forwarded to your home address. Pre-stamped letters may be left at the main reception or handed to the staff on your ward who will ensure they are posted on your behalf. Stamps can be purchased in the shop.

No Smoking Policy

The Mater Private Hospital promotes a smoke free environment. As such and in accordance with legislation, smoking is prohibited throughout the building. All patients and visitors must comply with the policy. If you are a smoker and would like help to stop smoking, please speak with your doctor or nursing team about the available options.