Your Visit

It is important to us that you are comfortable during your stay. At any time, if you need help or assistance, please ask us. Also, it is important that you understand all aspects of your care, so we encourage you to ask as many questions as possible and to play as active a role as you would like to, in your treatment.

During your stay you will notice that we regularly check your identity. Even though we know you, we may ask you to give your name, date of birth or other details. From time-to-time there are patients with the same or similar names in the hospital; this is an important "time out" procedure to ensure we always have the correct patient and is part of international best-practice standards.

An identity bracelet will be placed on your wrist upon admission. Please check that the details on this are correct.

It is very important that we can clearly and correctly identify you at any given time. You will notice that your team will regularly check your identity and ask you to confirm your details, even though they already know your name. While it may seem repetitious, it is a very important process.

If during your stay you notice any faults or repairs requiring attention in your room, please let us know so that we can address it as soon as possible.

  • Your care is our main priority. We endeavour to make your stay as comfortable as possible when you arrive and so, in preparation for your arrival there are a number of things which you can do to help us.

     

    Preparing for Your Admission

    Below is a list of items to bring with you for your admission as an inpatient.

    It is also useful to plan ahead for your discharge and any support you may need. On the day of your discharge, we ask you to be prepared for your departure by 11am. This gives you a guide for when planning your travel arrangements.

     

    Medications

    • All current medications in their original containers
    • Your original prescription from your GP
    • Any non-prescription medications in their original containers
    • List of your medications from your Pharmacy
    • Once reviewed by the doctor, you will be asked to send your medications home

     

    Health Insurance

    If you are attending the hospital under a health insurance scheme, we advise you to check details of your cover with your health insurance provider prior to admission to establish if there are any shortfalls or excesses on your personal plan.

    If your cover requires you to pay a supplement or you are not fully covered, you will be asked to pay the relevant amount on arrival, prior to completing your admission.

     

    Medical Information

    Please bring with you copies of any relevant information you may have e.g. xrays, records, reports.

     

    Special Requirements

    If you have special dietary, religious or disability requirements, please let us know in advance of your admission so that we can meet your needs. Please do not hesitate to ask us for any help you need to make your stay more comfortable. It is important to us that you feel at ease in our care.

     

    Personal Items

    • Toiletries
    • Comb or hairbrush
    • Toothbrush and toothpaste
    • Nightwear, including dressing gown and slippers (non-slip)
    • Glasses, contact lenses, hearing aid and dentures (when you are here try to keep these in their protective containers when not in use to ensure that they do not become mislaid)
    • Small amount of cash for sundry items. There is a personal safe in each room, which we ask you to use for personal items including money and mobile phones

    We advise you to leave any valuables or important personal items at home. The Mater Private Hospital Cork does not accept responsibility for valuables, including money or jewellery.

  • During your stay at the Mater Private Hospital Cork we will do everything we can to make you feel comfortable. If you need anything please do not hesitate to ask a member of staff.
     

    Your Bedroom

    We hope your stay is comfortable. If you need any help or assistance please feel free to ask a member of staff. Beside your bed you will find a nurse call button to use if you need help or assistance. If you feel weak and need to get out of the bed, please call for help before doing so.

    All rooms have a TV / Radio for your entertainment.

    All bedrooms are en-suite. Toilets in patients’ rooms are for patient use only. This is an infection control measure. Visitors’ toilets are provided on each ward.

     

    Your Safety

    Please inform the nurse on your ward, if at any stage you decide to leave the ward area or the hospital.

    To ensure your safety:

    • Always wear shoes or slippers (non-stick) when out of bed.
    • Hot water bottles or electric blankets are not permitted in the hospital.
    • In the event of a fire, stay calm. Fire exits are clearly marked. Do not use the elevators. Staff will advise you of the evacuation procedure.

     

    Meals

    If you have particular dietary preferences or needs, please let us know on or before your admission. Meals are served daily at approximately the following times:

    • Breakfast 8.15am
    • Mid-morning tea / coffee 10.30am
    • Lunch 12.30pm
    • Afternoon tea / coffee 2.45pm
    • Evening meal 5.00pm

     

    Visiting Hours

    Visiting times are as follows:

    • 2.00pm to 4.30pm
    • 6.00pm to 9.00pm

    Please ask your visitors to respect these times so as to allow you time to rest and recover. Where an exception needs to be made, please contact the nurse in charge.

    Advice regarding visitors:

    • Limit visitors to 2 at a time.
    • Be mindful of noise levels.
    • Young children should be with an adult at all times.
    • Ask those with a cold, flu, stomach bug or other infection not to visit you.

     

    Smoking Policy

    The Mater Private is a No Smoking premises.

    In line with the No Smoking Legislation (29th March 2004) there is a No Smoking Policy in place on the hospital premises. We ask that patients and visitors observe and respect this Policy.

    We ask that you do not smoke outside the main entrance or under windows, to prevent smoke entering the building.

  • Care starts with clean hands. Hand hygiene has a major role to play in the prevention of infection as clean hands reduce the risk of spread of bugs and infections.

    Hand washing is the most effective way to prevent the spread of germs and infections. Please never feel uncomfortable about asking anyone – hospital staff, visitors, family or friends – to wash their hands or to use a hand gel before coming in contact with you or your surroundings. There are disinfecting hand gels throughout the hospital.

     

    Hand Washing Technique

    To wash your hands properly use warm water and soap for approximately 30 seconds:

    • Wet hands under running water and apply soap
    • Rub the palms of both hands together
    • Spread the soap over the back of your hands and in between all fingers
    • Grip the fingers on each hand and rub
    • Rub all around both thumbs, down towards your wrist
    • Using your fingertips, rub the palm of each hand
    • Rinse clean and dry thoroughly with a clean towel

     

    How to Use Hand Gel

    • Place a small amount of the gel in the centre of your hands
    • Rub around all surfaces, paying special attention to the finger tips.
    • Once the gel is dry, your hands are clean and disinfected.
    • It is important to note that if your hands are visibly dirty, you should wash and dry them before applying the gel.

     

    The Mater Private Hospital Cork follows best practice guidelines in order to reduce the risk of infection.

    • Staff are advised to clean their hands before and after touching patients – you may remind them to do this at any time
    • Patients are advised to clean their hands after using the bathroom, before meals and before and after leaving their room.
    • Encourage your visitors to clean their hands immediately before and after they enter and leave your room.
    • Remember to clean your hands before and after touching any blood.

    There are certain things that you as a patient can do to further reduce risk of spreading infections:

    • It is especially important to wash hands after using the toilet or before touching any wound.
    • When in a shared room, ensure you use the individual towels and soaps supplied for your personal use and take them with you when you leave the bathroom.
    • Let your nurse know if you require fresh linen or towels.
    • Ask friends and family who have colds, stomach bugs or other infections not to visit.
    • Avoid sitting on other patient’s beds.

    Everyone needs to take responsibility for ensuring high standards of hand hygiene to minimise the risk of infection.

  • Please arrive at the hospital at the time specified by your Consultant’s Secretary or Hospital Admission Staff. If you are for any reason unable to arrive at this time, please contact the Admissions Office at (021) 601 3435, as soon as possible. Please note, your admission time is not your procedure time.

    When you arrive at the hospital, please check in at the main reception, where we will direct you to the admissions office on the first floor.

    You will be asked to complete any necessary documentation and insurance forms, as relevant.

    Once the administration is completed, you will be taken to your designated ward, or unit, where the staff will settle you in and take you through information regarding your condition and planned treatment and care.

    If during your stay you notice any faults or repairs requiring attention in your room, please let us know so that we can address it as quickly as possible.

    If you decide to leave your ward or unit or the hospital, please inform the nurse on your ward or unit.

  • WiFi

    We have free public WiFi available at the hospital.

     

    Physiotherapy

    This service is available for inpatients only. All patients are required to be referred to this service by a consultant.

     

    Hairdressing Services

    Available on request by prior arrangement.

     

    Religion & Faith

    Please let us know if you would like a member of your faith or church to visit during your stay to support your religious needs and spiritual wellbeing.

     

    Oratory

    The Oratory is located on the 4th floor and provides a comforting welcome and calm surrounding for all our patients, visitors and staff.

     

    Post

    Post will be delivered to your room every day.

    Outgoing mail can be posted at main reception on the ground floor.

     

    Car Parking

    Parking is available in the vicinity of the hospital. There is no charge for parking.

  • To help you plan ahead and prepare for your discharge, you should be ready to leave by 11am. Please ask as many questions as you need to plan your discharge and if there is something you feel you need help with to cope, please let us know so that we can assist if possible.
     

    Discharge Date & Time

    Patients should be collected by 11am on the day of discharge unless alternative arrangements have been agreed with the Director of Nursing / Nurse in Charge.

     

    Before You Leave

    Prior to leaving the ward, please report to the Nurses Desk to collect any prescriptions or medications, to fill at your local pharmacy. Any X-rays brought with you will be returned, where possible. If you have had sedation or a general anaesthetic, you will need to be escorted home by a responsible adult.

     

    Getting Home

    Where possible you should be collected by a family member or friend on discharge.

     

    Comment Cards & Feedback

    We welcome your comments and suggestions regarding any aspect of our care and services and would appreciate you taking the time to complete the Patient Satisfaction Survey provided to you on admission. This can be returned via the designated box on your ward or handed to a member of staff before you leave. We appreciate your feedback.