Your Care at the Centre

We believe that both families and friends play an important role in the healing process. We welcome and encourage them to accompany you for your treatment and to meet with your medical team with your agreement.

We also have a Patient Charter which outlines your rights and responsibilities.

During your treatment you will be reviewed regularly by your team and daily by the radiation therapists. Any update on your condition and/or alteration in your care programme will be advised to you by the medical team. If you would like a nominated person to be available at consultations and meetings, please let us know so that we can facilitate this.

Patient Consent

It is the policy of the centre to obtain informed, written consent from the patient prior to the commencement of treatment. If this is not possible consent will be requested from your guardian/next of kin.  You have the right to refuse or discontinue treatment at any time. Please discuss with a member of the medical team if you so wish.

Multi Disciplinary teams

Your medical team – consultant, registrar, radiation therapist and nurse – attend a weekly in-house multi-disciplinary team meeting.  This is a meeting made up of doctors, nurses and other health care professionals who meet regularly to agree how best to treat patients. This greatly benefits your care as your diagnosis and treatment options are fully reviewed by a wide panel of experts.

Clothing/Gowns

You may be asked to wear a gown while receiving your treatment. Please speak to one of the radiation therapists if you feel uncomfortable about this.

Privacy

All efforts will be made to ensure your privacy. Your condition will only be discussed with you and only those directly involved in your care. If you have any special needs in the area please inform a member of the medical team

Preventing the Spread of Infection

The centre follows best practice guidelines in order to prevent infections. There are certain things that you as a patient can do to further reduce infection risks:

• Hand washing is the most effective way to prevent the spread of germs and infections
• It is especially important after using the toilet or before touching any surgical site, to wash your hands
• Ask friends and family who have colds, stomach bugs or other infections not to visit the centre

 

Smoking Policy

The centre recognises the harmful effects of smoking and promotes a smoke free environment. Smoking is prohibited in the building and its surrounding areas. If you are a smoker and would like to quit smoking please speak to your doctor or nurse about options available to you.

Children at the Centre

Young children are welcome children at the centre.  However in the interest of their safety and the comfort of all patients attending the centre, we ask that they are supervised at all times.

Valuables

The centre does not accept responsibility for valuables including money or jewellery. We encourage you to keep them with you at all times or preferably, to leave them at home.

Comment Cards

We welcome your comments and suggestions regarding any aspect of our care and would appreciate you taking the time to complete a comment card. These are available on the information stand at reception. If you are unhappy with any aspect of your care please inform a member of staff so that we can deal with it in a timely manner.
If you wish to make a complaint it will be dealt with according to our policy and you will be issued with a response promptly.